Find missed enquiries

Follow an enquiry from first contact to the next reply.

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How this works

For someone who receives enquiries across channels and wants to check who replies and what happens next.

What you need

What the customer wants and where they first find you.
Where the enquiry arrives and where you reply.
Who replies, the promised timeframe, the next action and how you record the outcome.

How the result is chosen

The tool follows one connected path. It asks you to confirm missing information and recognizes intentional self-service. For an enquiry path, it checks reply ownership first, then the next action, then whether outcomes are recorded. A complete path can lead to no obvious change. A later response is not automatically a problem; the promised timeframe matters.

What it cannot tell you

This does not read your inbox, track customers or measure conversion. A suggested weak point is a hypothesis, not evidence that an enquiry or sale was lost.

Illustrative example — not a client result

From these answers to a next step

A quote enquiry: Instagram → Website → WhatsApp
No assigned reply owner; intended reply the same day
No defined next action or recorded outcome

First thing to check: give the reply a clear owner.

Give the reply a clear owner

You selected no assigned reply owner for this path. Check whether messages wait between the enquiry and reply channels.

Choose who checks the enquiry destination and who covers absences.
Agree a reply time you can consistently meet.
For one week, record arrival, owner, first reply and next step for each enquiry.

Owner: Assign a person or team
How to check: After one week, count enquiries with an owner and reply within the promised time.

This is a hypothesis from your answers, not evidence that enquiries were lost.

Use a one-week sample to check the path. This tool does not estimate conversion rates or revenue.

Before you start

Will this tell me how many enquiries I lost?

No. It identifies something to check from your answers. Observe actual arrivals, replies and next steps before drawing a conclusion.

Must every customer contact a person?

No. An intentional self-service purchase can work without an enquiry or reply. Keep a clear support route for customers who need help.

What can I do with the follow-up draft?

Adapt it to the enquiry and a reply time you can meet. It stays on this page unless you choose to copy or send it yourself. The tool does not send messages.

Read the practical guide

Start with the problem

Want help acting on this?

Bring a problem or an idea. Let’s find the next step.

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